NEW DELHI: Vodafone Idea has partnered with test and measurement gear provider Anritsu to enhance the calling experience for Vi customers on Voice over LTE (VoLTE) in India.
“Maintaining a high-quality voice service is vital to ensure excellent customer experience. Keeping this in mind, Vi has implemented a VoLTE monitoring solution of Anritsu,” said Vi on Wednesday.
The monitoring solution will enable Vi to offer faster call connectivity and clear sound quality; improve efficiency with faster detection and demarcation of VoLTE service issues; get an enhanced view of VoLTE service-specific insights; and prioritise resolution of issues based on subscriber impact and severity.
Using Anritsu’s anomaly detection technology on VoLTE, Vi said it has reduced mean time to resolution of issues by 30%. “These issues are detected in real-time, which is pivotal for the subscriber experience of VoLTE. The root causes of the issues are isolated and pushed to the relevant team with actionable intelligence,” said the telco.
Anritsu’s full suite of cloud-first applications, including eoMind anomaly detection, are deployed in Vi’s Open Universal Hybrid Cloud, which is contributing to “significant savings in capex, opex, resources, and automation investments”, as per the telco.
“Real-time anomaly detection across our VoLTE services allows us to proactively detect, isolate, and diagnose customer-impacting issues. The solution is widely adopted by our Operations team and significantly improved VoLTE experience of our customers,” said Jagbir Singh, Chief Technology Officer, Vodafone Idea.
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